SupportCommon Support Issues:
1. Password / Login Problems
1. Password / Login Problems:
My password doesn't work
a. Make sure you're entering your username and password exactly as it appears on your email reciept.
I don't know my password and/or username
a. Check your email that you used on the join form for your membership reciept.
2. Billing Concerns:
How do I cancel my membership?
a. If your membership is through Paycom please visit: http://www.billingsupport.com
3. System Requirements
a. You may view JoonMali.com on any system, with any internet connection, on any internet browser. The site has been tested and optimized for both Windows and Apple PC platforms,
4. Technical Issues with Members Area
The photos show up as broken picture icons.
a. Try refreshing the page in your internet browser
Videos do not stream.
a. Check your donwload speed and make sure the file has completely downloaded. Many video files are 30MB or more, so if you have a slow connection soeed, it may take a while for the video to start.
The games do not load for me.
a. The games run on Macromedia Flash. Please make sure you have Flash Player 8 installed on your system.
I found a broken/missing link in the members area.
a. Please report all errors or omissions to email@example.com.
5. All other issues and concerns
If your questions have not been answered here, please contact the support staff at firstname.lastname@example.org.
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